Welcome to www.skyventuremontreal.com website (our "Site"). This Site is made available by Skyventure Québec inc. as a service to visitors and customers. As used in this Privacy Statement, the terms "our," "we" and "us" refer to both skyventuremontreal.com and Skyventure Québec inc. unless the context clearly provides otherwise.
We appreciate the opportunity to interact with you on the Internet and are committed to protecting and safeguarding your privacy. The purpose of this Privacy Statement is to inform you about the types of information we might collect about you when you visit our Site, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct, that information.
What Information We Collect and How We Use it
1. Personally Identifiable Information
This refers to information that lets us know who you are or things specifically about you.
You can browse our Site without revealing any Personally Identifiable Information. However, if you want to register to shop online as a Customer, in order to enjoy full access to our products and services, or if you want to place an order, you will have to provide Personally Identifiable Information (such as name, address, e-mail address, and telephone number) which will only be shared with our staff for the purpose of contacting you, including via e-mail, to assist with ordering. In such event, we will maintain a record of your Personally Identifiable Information, in a file specific to you. We use this information to provide better service in the event that you contact us again. This Personally Identifiable Information is securely stored and may be accessed under Contact Information. You are assigned an identification number and select your own password, both are needed to access your Contact Information.
When you place an order for products or services, we collect Personally Identifiable Information (such as name, contact and billing information, credit card, and other transaction information). We use this information to deliver your order, process payment, and to communicate with you about the status of your order.
Credit Card Storage
Credit card information collected for shopping cart orders is used only to process payment for the transaction and is not retained on our Site.
Surveys and Promotions
From time to time you may voluntarily provide Personally Identifiable Information to complete questionnaires or to participate in surveys. We use this information to improve our products and services. We may also use your Personally Identifiable Information to provide you newsletters and other marketing information that coincide with your preferences. You may let us know if you do not wish to receive any promotional materials by adjusting your Subscriptions & Email options on the Site.
Sharing Your Information
Except as disclosed in this Privacy Statement, we do not sell, trade, rent, or otherwise retransmit any Personally Identifiable Information we collect online unless we have your permission. However, to assure the highest level of personal service, we may share Personally Identifiable Information about you (excluding credit card Information) with our sales representatives, who are committed to making sure that you are pleased with the products or services you purchase and that you have a great experience. Our sales representatives have agreed not to share your information with any third parties, and are obligated to observe the intent of this Privacy Statement. Your permission is always secured first. We will not use or share the Personally Identifiable Information collected on our Site in ways unrelated to the purpose for which you provided the information, including those described above, without providing you a choice whether to permit any such unrelated uses. Any Personally Identifiable Information you provide to us will be stored in our databases in Canada.
We may share Personally Identifiable Information you provide online with other related entities and/or trusted business partners with whom we collaborate, as well as those that provide services to our Site. Where we engage non-affiliated third-party agents or contractors, we require them also to observe the intent of this Privacy Statement.
Accessing and Correcting Your Information
We take reasonable measures to ensure that any Personally Identifiable Information we collect on our Site is accurate, current, complete, and reliable for its intended use. If you wish to update or otherwise correct Personally Identifiable Information you have provided to us, you may edit your information online after completing registration, or contact us as described in the "Contact Us" section, below, and we will assist you.
Protecting Your Information
We acknowledge your trust and are committed to taking reasonable steps to protect Personally Identifiable Information you provide online from loss, misuse, and unauthorized access. We employ physical, electronic, and managerial processes to safeguard and secure your information. It is your responsibility to safeguard the password you use to access our Site, and to promptly advise us if you ever suspect that your password has been compromised. We strongly encourage you to change your password regularly to prevent unauthorized access. Because your identification number and password are specific to you, you acknowledge sole responsibility for any and all use of our Site conducted with your identification number and password.
Children's Privacy Protection
We take special care to protect the privacy needs of children and encourage parents to be an active participant in their child's online activities. Should we discover any personal data concerning a child through our Site, where data has not been approved by their parents, we will eliminate that data.
2. General Information
This refers to information that does not, by itself, identify you as a specific individual. Such information would include the Uniform Resource Locator ("URL") of the Web site that referred you to our Site, your Internet Protocol ("IP") address (a number automatically assigned to your computer whenever you surf the Web), your operating system and browser type, and any search terms that you enter on our Site. Our Web server aggregates this information in order to monitor the level of activity on our Site, evaluate its effectiveness, and improve the content of our Site in order to make your visit an easy and enjoyable experience.
We may collect, compile, store, publish, promote, report, or otherwise disclose or use any general Information, provided that such information does not personally identify you. We do not correlate any Personally Identifiable Information with the Aggregate Information that we collect on our Site. If we do correlate any Aggregate Information to you, it will be protected like any other Personally Identifiable Information under this Privacy Statement.
A "cookie" is a small data file transferred to your computer's hard drive that allows a Web site to respond to you as an individual, gathering and remembering information about your preferences in order to tailor its operation to your needs, likes and dislikes. Cookies also enable an Internet retailer like Skyventure Montreal to keep track of a consumer's electronic "shopping cart" before completing a purchase. Overall, cookies are safe, as they only identify your computer to customize your Web experience. Accepting a cookie does not provide us access to your computer or any Personally Identifiable Information about you, other than the information you choose to share. Other servers cannot read them, nor can they be used to deliver a virus.
Most browsers automatically accept cookies, but you can usually adjust yours (Microsoft Internet Explorer, Firefox or Netscape Navigator) to notify you of cookie placement requests, refuse certain cookies, or decline cookies completely. If you turn off cookies completely, there may be some Web site features that will not be available to you, and some Web pages may not display properly. To support the personalized features of our Site (such as your country and language codes, electronic shopping cart, and other ordering and browsing functions) we must send a cookie to your computer's hard drive and/or use cookie-based authentication to identify you as a registered Site user. We do not, however, use so-called "surveillance" cookies that track your activity elsewhere on the Web. Use of Third-Party Media and Research Companies Our Site may run limited third-party ads only for those Partners with whom we link. We do not, however, use third-party media and research companies to place ads for us on other parties' Web sites.
Use of Third-Party Media and Research Companies
Our Site may run limited third-party ads only for those Partners with whom we link. We do not, however, use third-party media and research companies to place ads for us on other parties' Web sites.
Links To Other Web Sites
Links to third-party Web sites may be provided solely for your information and convenience, or to provide additional shopping for various other goods and services through our Partners. If you use these links, you will leave our Site. This Privacy Statement does not cover the information practices of those Web sites linked to our Site, nor do we control their content or privacy policies. We suggest that you carefully review the privacy policies of each site you visit.
Changes To This Statement
Any updates or changes to the terms of this Privacy Statement will be posted here on our Site and the date of the newest version posted below. Please check back frequently, especially before you submit any Personally Identifiable Information at our Site, to see if this Privacy Statement has changed. By using our Site, you acknowledge acceptance of this Privacy Statement in effect at the time of use.
If you have any concerns about our use of your information or about this Privacy Statement, please send an e-mail to firstname.lastname@example.org, or call 514-524-4000. We will make every reasonable effort to address your concerns and remedy any problems you bring to our attention. Updated and effective December 1st, 2008.
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