Cancellation and Refund Policies

Refund Policy

SkyVenture Montreal does not offer refunds for any reason, including in a case of force majeure.

If we need to cancel your flight

SkyVenture Montreal reserves the right to cancel your flight without notice. Rest assured that this would only happen in case of unplanned maintenance, malfunction or any event beyond our control. In case of such an unforeseen event, we will reschedule your fight at our earliest mutual convenience.

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Cancellation and No-Show Policy (individual bookings)

If you must cancel, we will be pleased to change your flight time or rebook your reservation with a minimum of 48 hours notice (for parties of 11 or less). If you fail to notify us accordingly, we will automatically charge you a fee of $10 per person to rebook your flight time.

For changes to bookings for groups of more than 12 individuals, as well as for corporate and school groups, we require a minimum of seven (7) days notice. Should you notify us within 7 days of your booking, the flight time will be distributed within the participants present on the day of the activity.

COVID-19 (individual bookings)

Should you show any symptoms related to COVID-19 preventing you from flying on the day of your booking, the cancellation and no-show policy will be waived. In this case, your flight passes will remain on your account to be used at a later date. The no-refund policy is maintained in all cases.

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Cancellation and No-Show Policy (group bookings)

For non-private groups of 11 or less if you need to reschedule your booking date or time, you must provide a minimum of 48 hours notice and we will be pleased to assist. Should you notify us within 48 hours of your booking, the flight time will be distributed within the participants present on the day of the activity.

For changes to bookings for groups of 12 or more, private sessions, buyouts, school groups, birthday parties, corporate or special event bookings, we require a minimum of seven (7) days notice. Should you notify us accordingly, your flight passes will remain on your account, to be used at a later date. Should you notify us within 7 days of your booking, the flight time will be distributed within the participants present on the day of the activity.

COVID-19 (group bookings)

Should you show any symptoms related to COVID-19 preventing you from flying on the day of your booking, the cancellation and no-show policy will be waived. In this case, your flight passes will remain on your account to be used at a later date. The no-refund policy is maintained in all cases.

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Cancellation and No-Show Policy (certified tunnel flyers and skydivers)

With regard to cancellation of skydiver and certified tunnel flyer time, it is possible to reschedule another time slot with a minimum of 48 hours notice. If you fail to notify us accordingly, the time booked will be considered as used and cannot be rescheduled for a later date.

COVID-19 (certified tunnel flyers and skydivers)

Should you show any symptoms related to COVID-19 preventing you from flying on the day of your booking, the cancellation and no-show policy will be waived. In this case, your flight time will remain on your account to be used at a later date. The no-refund policy is maintained in all cases.

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Cancellation and No-Show Policy (dropzones)

During the Spring & Summer seasons (March 21 to September 21), if you need to cancel or modify a reservation, we will be happy to adjust it up to 96 hours in advance.

The remainder of the year, we require at least 48 hours notice in order to reschedule your flight time.

If you fail to notify us accordingly, the time booked will be considered as used and cannot be rescheduled for a later date.

COVID-19 (dropzones)

Should a customer show any symptoms related to COVID-19 preventing them to fly on the day of your booking, the cancellation and no-show policy will be waived. In this case, the flight time will remain on your account to be used at a later date. The no-refund policy is maintained in all cases.

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